Please note that limited support is available between the 21st of December 2024 and 12th of January 2025. We will do our best to respond to your questions as soon as possible but apologise if you experience a delay.
FAQ
How do I create my account?
You can only create an account if you are enrolling in a course.
For Pre-Purchased Courses
If your company has enrolled you in a course, you will have received an email with instructions on how you can create your account. This step-by-step contains a unique link that will enroll you in your correct course at the same time.
If you can’t find the email, make sure to check your Junk folder as well – sometimes emails can get a little lost.
For Direct Purchases
If you want to pay for and enroll yourself in a course, find the course you want via the Bounce Academy page and follow the prompts to purchase the course.
Your account will be automatically created on payment. Make sure to check your emails – you will receive email prompts to activate your account and set your password.
How do I change my Password
If you’ve forgotten your password, CLICK HERE or click the ‘Login’ button in the top right of the screen, then click ‘Lost your Password?’.
Follow the prompts to reset your password and log into your account.
I've been locked out of my account
Don’t worry, lock outs are not permanent. If you’re receiving a message that you’ve been locked out, just wait 15 minutes, then try again.
If you’re still having trouble after 15 minutes, try changing your password.
I'm enrolled in a course but I can't find it
Here’s some instructions that will help:
- Log into your account on bounceglobal.net
- Click the grey user icon in the top right of the screen
- From the dropdown menu, select ‘My Programs’
- You should see your courses listed here, click them to get started.
My course says I'm not enrolled
There are a few things you can check. If the options below don’t solve the issue, reach out to us via support@bounceglobal.net and we will check your account.
Check that your logged in.
If the blue button at the top right of the screen says ‘Login’ you are not logged in. Click the blue button to log into the academy and start your course.
Check your start date.
If you’re part of a structured program along with other co-workers, that has Teams meetings and a schedule, double check your start date – your course may not have started yet. Review your emails to find your course start date.
The website is blocked, what do I do?
Unfortunately, this is an external issue. You will need to contact your tech department and have them approve the website for viewing.
How to View Teams Meeting Recordings
If you missed a scheduled Teams meeting from your course or wish to review the meeting, please reach out to our Client Engagement Manager, Chris, via chris@bounceglobal.net – he can send you a direct link to watch the recording.
I created my account but I can't log in
There are a few things you can check. If the options below don’t solve the issue, reach out to us via support@bounceglobal.net and we will check your account.
Verify your account (not applicable if you’ve logged in previously).
When you create an account you will be sent an email asking you to verify your email address. Make sure to click the link in this email, you will not be able to log in without it.
If you cannot find the verification email (make sure to check your Junk folder), reach out to us via support@bounceglobal.net and we will check your account.
Check your email address (not applicable if you’ve logged in previously).
If your email address was entered incorrectly when creating your account (it happens more than you’d think), you won’t be able to log in because your email address doesn’t match.
If you did not receive any confirmation emails after creating your account, this is most likely the problem.
If your course has been pre-paid for by your organisation, try following the account creation instructions you received via email again and create a new account.
If you have paid for the course yourself via the website, please reach out to us via support@bounceglobal.net and we will check your account.
Change your password.
If you’ve logged in before but can’t login now, the best course of action is to change your password.
CLICK HERE or click the ‘Login’ button in the top right of the screen, then click ‘Lost your Password?’.
Follow the prompts to reset your password and log into your account.
How do I find my Certificate?
Here’s some instructions that will help:
- Log into your account on bounceglobal.net
Click the grey user icon in the top right of the screen
From the dropdown menu, select ‘My Programs”
You should see your courses listed here, click the course that you would like the certificate for. Note that the course must be marked as ‘Complete’ to be able to download the certificate.
Once the page loads you should see a certificate download button in the centre of the screen, under the course description.
Click the button and the certificate should open in a new tab, from here you can save or print.
When you’re done, just close the tab.
How do I book a One-on-One?
If you’re taking part in a course and need a little extra support, CLICK HERE to book a one-on-one meeting with Chris, or if you just want to have a chat, you can contact him on 0400 610 808.
Didn't find what you were looking for?
Send us an email and we’ll get back to you ASAP!