Paid , Public ,

Managing Challenging and Aggressive Behaviours

Working with people in high-stress environments can often mean encountering challenging or aggressive behaviours. This practical and engaging short course is designed to equip participants with the skills, strategies and confidence needed to respond calmly and consistently when behaviour escalates.

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Managing Challenging and Aggressive Behaviours is a four-module interactive learning experience that blends real-life scenarios with evidence-based approaches to behaviour management. Through video demonstrations, quizzes, and dynamic activities, participants are guided through key concepts such as understanding the causes of behavioural escalation, identifying early warning signs, applying de-escalation techniques, and maintaining personal safety.

Participants will learn how to stay calm and grounded in the face of confrontation, set clear boundaries, and use communication techniques that defuse tension while maintaining a respectful and supportive approach. The course also covers self-reflection and self-care strategies to help participants manage the emotional impact of challenging situations.

Course Outcomes

Develop your self-awareness so you can take care of yourself first
Recognise the early signs of escalating behaviour
Apply effective de-escalation techniques
Communicate assertively and respectfully during high-pressure situations
Reflect on personal responses and manage stress following incidents

IMPORTANT

The information provided in this course is not to take place of any workplace policies and procedures that are already in place. It is to be used as advice only. When in doubt follow your company guidelines and remember that above all else, your safety is most important.