Do you need to contact your clients over the phone or online to:
Arrange an appointment or review their progress?
Gather information about job placements?
Provide post-placement support?
Chase up missed appointments?
Whenever you interact with your clients, you need to be in rapport with them.
The Rapport Builder Masterclass has been specifically designed to give you all the essential skills you need to connect with your clients using a range of different digital communication methods, like over the phone, via email and SMS.
What’s included:
- One-hour Masterclass, co-facilitated by Bounce CEO & Founder Maria Smith and Matthew Luttrell
- Scripts you can use to engage with your clients over the phone and email.
- Downloadable tools you can use straight away
You'll learn how to:
- Use the 3 C's of Engagement & Trust - the key to building great rapport with anyone
- Enter your clients world and see things from their perspective so you can create understanding and trust
- 'Listen in' and avoid ineffective listening patterns
- Prepare yourself - excellent service delivery is all about having a rock-solid plan
- Communicate your message elegantly and effortlessly, every time
- De-escalate in real-time and increase client co-operation while remaining calm
- Use the PEARLS Method for when you need to have hard conversations
- Moderate your tone of voice and breathing to influence how well a conversation goes
- Reframe the way you think about your role as an employment consultant and be the wellbeing coach your clients need right now.
30 Day Money
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Course Includes
- 2 Modules
- Course Certificate
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