Enhanced Services Training Solutions with Bounce

The New Employment Services Model is on target to be fully operational by June 2022.  

The new contract will certainly shake up the way employment services are delivered across Australia. Providers need to start planning now for how they will approach the Enhanced Services component of the contract.   

According to DESE – the objectives of Enhanced Services are to:  

  • Drive high-quality services and outcomes for job seekers and employers  
  • Deliver personalised support to job seekers  
  • Increase investment in disadvantaged job seekers, to reduce their risk of becoming long-term or very long-term unemployed  
  • Deliver simple, efficient, trusted and connected recruitment services that employers actively use, to fill vacancies and match the most appropriate job seeker for the role 

In the new contract, providers will be expected to deliver tailored and intensive servicing of job seekers, with a strong focus on providing suitable and effective training. 

The specific requirements of the Exposure Draft include (4.1.8):  

Assist job seekers to improve foundation and employability skills such as the ability to work in a team, communication skills, digital skills, motivation and reliability. 

This is where Bounce comes in… 

Overcome the vocational & non-vocational barriers to employment 

The Bounce Program™ is a targeted employment preparation program that will help job seekers to: 

  • Build confidence and resilience  
  • Boost self-esteem and self-awareness 
  • Improve communication and emotional intelligence skills 
  • Feel more motivated and prepared to find a job 
  • Create a stand-out resume and successfully handle interviews.  
  • Increase their digital literacy and online learning skills (Online Program) 

The Bounce Program™ will help clients achieve their monthly Points Target as part of the Points Based Activation System (PBAS), by including the program in their Job Plan. 

Providers are able to purchase a license to deliver The Bounce Program™ and it can be delivered as a face-to-face program in a training room (and we train your trainers) or online via our fully customised digital learning platform. 

The Bounce Program™ features the most effective strategies for influencing behaviour change, based on the latest human and social science. Our scientifically backed Bounce Methodology is the secret to our success.

Face-to-face is a highly-effective way to deliver soft skills training. The Bounce Program™ is lead by certified Bounce Trainers trained to execute our Methodology skilfully and effectively. The program is typically delivered over 14 days.   

Bounce can be easily and conveniently delivered online when face-to-face isn’t possible or suitable.  

Online training can be challenging. However, our program has been expertly designed to keep users engaged and motivated to complete the course. In fact, the completion rate for Bounce Online is an incredible 60% for commenced users, which is well above the average of between 15-40%. In addition, its clever gamification features and influential nudging techniques have proved to be highly successful in keeping participants moving through the course.  

It also features weekly live coaching sessions delivered via Zoom, so your clients can join in from wherever they are located. Our experienced, certified Bounce Coaches run the coaching sessions, and they are the secret to getting incredible breakthroughs and significant behaviour change.  

We make over 75 calls each week to support your clients and host an average of 12 coaching sessions a week. There aren’t many online learning programs that offer such a high level of guidance and support.  

Overcoming the barriers to staff professional development

Qualifications specific to the role are scarce, and those that do exist are ineffective when it comes to influencing real and lasting behaviour change.  

Frontline workers in employment services need a new set of skills – they need specific, tailored and targeted skills that will help them shift their clients from disengaged and disadvantaged, to empowered and employed.   

They need coaching skills. 

Bounce Job Coach Certification will give frontline workers a coaching certification that will not only help them in their world of work, but the skills are incredibly transferable and can be applied in every aspect of life.  

The benefits of coaching are many; 80% of people who receive coaching report increased self-confidence, and over 70% benefit from improved work performance, relationships, and more effective communication skills. And for organisations that invest in coaching professional development – 86% of companies have reported that they recouped their investment in coaching and more (source: ICF 2009). 

Becoming a Job Coach means frontline workers are equipped to manage the challenges of working with disengaged job seekers and have the skills to initiate better employment outcomes.


A powerful combination

When combined, The Bounce Program™ and Bounce Job Coach Certification are the solution to better employment outcomes. The two programs compliment each other perfectly, and the content cohesively connects so that both coach and client are using the same language to communicate, problem-solve and set goals.  

Organisations that opt to include The Bounce Program™ and Bounce Job Coach Certification in their RFP, will be showing a strong commitment to providing high-quality enhanced service delivery.  

With the mounting evidence that supports the benefits of soft skills development in employment services to increase employment outcomes, Bounce is the solution you need to ensure that you’re consistently meeting the high-performance requirements of the Provider Performance Framework.  

Contact us to discuss how you can incorporate Bounce training into your RFP and position yourself as a leading employment provider.  

Book a Demonstration Today

Contact us to book a demonstration of The Bounce Program and the Bounce Job Coach Certification Course and we can step you through how both programs will give you the edge when it comes to the NESM and Enhanced Services.


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