Let’s activate motivation across your organisation

There’s a lot happening across the employment services landscape in Australia right now.

With the DES Reforms underway and planning for the new 2025 contract, providers need to be on the front-foot with their tender preparations to make sure they are successful with their bids.   

And here at Bounce HQ, we’re preparing for a transition ourselves (stay tuned for next month’s announcements!).  

So, how does your organisation prepare for and navigate change? If you feel your staff could use more support, we’re ready to help!

We’re about to hold another public Job Coach Certification course – commencing July 4th 2025 and our Coaching Skills for Leaders program is proving to be highly effective in helping leaders build their capacity to support their staff. This program can be delivered face-to-face or online, depending on your requirements.

Results have demonstrated a 163% increase in leaders believing they have the skills to be a great leader and a 120% increase in having the skills to support the wellbeing of their staff.

It’s all about putting the wellbeing of your people first. Because when people feel well, they are more energised and motivated, and they are able to thrive.  

If you’re keen to learn more, keep scrolling!

How intrinsic motivation increases meaningful participation

Maria’s latest blog focuses on how intrinsic motivation can increase meaningful participation in employment services. 

With buzz around the new DES contract, it’s perfect timing to understand how upskilling frontline teams will help clients feel more engaged and connected. 

DES Providers, are you ready for the new tender?

Minister for Employment Julian Hill MP addressed Disability Employment Australia conference-goers in Melbourne last week with some valuable insights into the reforms coming for the new 2025 contract. He talked about the critical need for participation to be meaningful for clients, centred around relationships built on trust and focused on personalised support.

Social Services, the Hon. Amanda Rishworth MP, addressed the DES Reform Forum in Sydney two weeks ago. She talked about her vision for the new specialist disability employment program, which will put the needs of people with disabilities at the centre of disability employment services, with providers and employers as key partners.

“All providers should be striving for excellence, providing quality services, adopting best practice approaches and focus on continuous improvement.”

With the new contract set for implementation on July 1st, 2025, providers need to prepare for the tender process and carefully consider how they plan to meet the criteria.

The Department of Social Services has provided insight into the new model’s design and how it will support participants.

What stands out is the focus on building ‘meaningful relationships’?

  • Providers will work with participants to build trust and mutual respect
  • Engagement will be through the delivery of a quality service that focuses on strengths and shared employment goals and aspirations
  • Activating intrinsic motivation
  • Less reliance on compliance
  • Coaching is the key to meaningful engagement and building trust.

Providers may consider including a best-practice professional development framework in their tender application to ensure all frontline staff and management are leading in this space.

Job Coach Certification has been implemented by a number of DES providers over the last four years, and the outcomes for frontline staff and participants have been exceptional.

AXIS Employment has put 100 of their frontline staff through Job Coach Certification, and the feedback and results have highlighted the effectiveness of the training, with 95% of participants reporting that they are better able to build connection and trust with clients.

It’s never too soon to start the tender planning process, so talk to us about how to include Bounce training in your tender bid.

Client love

Our partnership with RISE Ventures has been growing and expanding over the last 14 months, and we’re so proud of the impact and outcomes coming from the co-design of a wellbeing program for their clients, the upskilling of their frontline teams and levelling up the coaching skills of their leaders.

Here’s what RISE Ventures CEO Paul Synnott has told us, along with some of their amazing leaders:

“As the CEO of RISE Ventures, I am incredibly proud of our partnership with Bounce. This collaboration has been instrumental in creating a holistic, organisation-wide approach to training and development. By integrating wellbeing programs and the job coach certification, we have empowered our staff and clients alike, fostering a supportive environment that promotes long-term employment and community engagement. Complementing this, the Coaching Skills for Leaders Program has strengthened our leadership team’s ability to drive positive outcomes and lead with confidence.

Working with Bounce has been an exceptional experience, and their commitment to co-designing tailored solutions has truly resonated with our purpose to empower the people and communities where we work and live.”

“I have done heaps and heaps of training courses in my time in employment services, but this program stands out as the best I’ve done. I really enjoy the pace and how the program is structured as it’s like having a yarn, but you are learning new leadership skills along the way.“ – Dave P.

“Every Coaching Skills for Leaders workshop allowed me to step back from my day-to-day role and think bigger, more critically and be more curious about the direction of our organisation, how we can step out of the systems box we operate in to create meaningful change in communities and how I’m showing up personally, with integrity to myself and others. I’ve learnt practical coaching skills to support my relationships with colleagues and friends, nudging their thinking towards empowering decisions and growth. Maria is an incredible coach and facilitator and deeply understands the environments in which we work. She creates a space of trust and openness, and challenges us all to look through a different lens, without our self-imposed restrictions.” – Tahirih McL.

We’ve created a space on the website called the Learning Lab for awesome FREE training tools and resources to build your coaching skills. Any time we create a new tool or resource to help you, we’ll add it to the lab, and you can download it without strings attached!

It’s our way of helping you and your team get the most from your interactions and appointments with your clients.

Positive outcomes in life and work are what it’s all about!

Discovering your values

Essential Guide to Self-care in Employment Services

Values drive our lives.

They are most often the things that we will live or die for. And for your clients, understanding their values is one of the most important ways to nudge them forward. I’ve received questions recently from job coaches who are being challenged with clients whose actions and words aren’t aligned, and this may well be linked to how they are living their values.

Question: I have a client who tells me they want to work in retail, but they don’t want to have to have to ‘front-up’ every day to a 9 to 5 job. What are the conflicting values here?

Answer: Asking some great questions will help you here! It could be that your client values helping and working with people, but they also value flexibility. The idea of working retail means talking to people every day and helping them with things, but a 9am to 5pm customer-facing role doesn’t allow the flexibility they need to perhaps work around family commitments. Try asking questions like “What is important to you about working in retail?” and “Why is it important that you don’t work a 9-5 pm job?.” By asking these questions, you’ll gain more insight into what they need to do to have their values met, and you can suggest other options to meet their values – for example, working in the care sector with flexible rosters.

We have a great tool for helping unpack values – download it now and use it at your next client appointment.

One of my favourite theories is Self-Determination Theory (SDT) and how it links to positive wellbeing and motivation. Extensively researched by Richard Ryan and Edward Deci, SDT explains that humans have three basic needs:

  • Providers will work with participants to build trust and mutual respect
  • Engagement will be through the delivery of a quality service that focuses on strengths and shared employment goals and aspirations
  • Activating intrinsic motivation
  • Less reliance on compliance

For employment service providers, Self-Determination Theory is a powerful concept to integrate across an organisation. Leaders who build a culture that focuses on the self-determination of their frontline workers and their clients will see improved outcomes in both wellbeing and retention, and meaningful participation. Watch this video from Edward Deci, who explains more about SDT and how it works.


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