Our Story

Leading the charge

Bounce Global is a dynamic training, mentoring and coaching hub for employment service leaders, consultants and their clients.

Our science-based programs empower individuals at every stage of their working lives. It’s all about unlocking people’s potential – and enriching their communities.

Putting wellbeing first since 2006

Back in 2006, Maria Smith joined the New Enterprise Incentive Scheme (NEIS). Her goal? To launch the Bounce Global pilot training program in her hometown of Maryborough, Victoria.

Maria was determined to give folks in her community a real shot at finding meaningful employment. Not through updated resumes or a fresh outfit. But through wellbeing and firm community connections.

It was a radical approach. One that Maria wholeheartedly believed in. And one that could only succeed with her unique skills, experience and qualifications.

Unsurprisingly to anyone, it worked.

Crop Birthday

Following the pilot program’s success, Maria trained other trainers and developed Bounce Global’s first transformational core skills course – The Bounce Program™.

Built on positive psychology, social science, behavioural nudging and emotional intelligence, the program has improved the lives of more than 30,000 people across Australia, New Zealand, the UK and the USA. Some could say that makes us an international phenomenon.

But that’s just the beginning.

In 2022, Maria and the team created Bounce Global’s unique wraparound approach – establishing two more programs to service every stage of the employment service ecosystem.

Enriching lives around the world

Empowering wellbeing worldwide, Bounce Global ignites hope for transformative change.

Is that an ambitious vision?

Absolutely. But we thrive on ambition!

Helping you reveal your hidden potential

We know that inside everyone, there’s a well of potential waiting to spring to life. But sometimes, tapping into it is a challenge.

That’s where we come in.

Whether you’re an employment service consultant or a leader, our programs give you the tools to improve your wellbeing – and empower those you serve.

We call this our wraparound approach.
Because meaningful change sticks when it’s collective.

Coaching Skills

Our Values

Do the right thing

Integrity isn’t just a word for us, it’s our guiding star. Earning your trust, acting with integrity and upholding fairness is our commitment.

Do it together

Collaboration is our secret sauce. We’re a team that’s ready to work hard and have a laugh along the way.

Do it well

Perfection isn't our claim, but excellence is our game. We're all about going the extra mile to wow our clients with top-notch outcomes.

Meet Maria Smith

Maria Smith is not just a founder. She’s a force of nature.

A qualified wellbeing, communications and behaviour change expert – with over 15 years of experience in workforce engagement – she brings a depth of knowledge unmatched across the industry.

But Maria’s true superpowers? Her vision, enthusiasm and can-do attitude. No matter the challenge, Maria excels. In other words, she’s the person you want on your team. And we’re stoked she’s leading ours.

Say hi to the rest of the crew

Kelly Mason


As the CEO of Bounce Global, Kelly is highly experienced people manager and excels in strategy development, planning and project management. She is a trusted expert in career development and business relations and effectively manages the industry partnerships Bounce has with RTO’s, employment service providers and corporate companies.

Kelly is also a skilled human resources manager, taking a pro-active and meaningful approach to building relationships and leading people to see potential, explore ideas and innovate for solutions.

Kelly has an extensive background in working with the long term unemployed and employers to build strong relationships and sustainable employment solutions, with 12 years working in employment services in frontline and senior management roles.

Kelly’s qualifications include a Bachelor of Commerce (BAComm), Master of Business Administration (MBA), Accredited Strengths Profile Practitioner, and a Cert IV in Employment Services.

When she’s not CEO-ing at Bounce, Kelly is with her family, at the gym or indulging her love of 90’s music (New Kids on the Block on repeat!)

Chris Young

Engagement Coach

Chris is Bounce Global’s enthusiastic and energetic Engagement Coach, working with both consultants, managers and trainers to develop their coaching skills through our professional development program – Bounce Job Coach Certification and our wellbeing program The Bounce Program.

As a past participant of the Bounce Program, Chris has developed a warm and empathetic coaching approach to his work and passionately believes in the power of a positive mindset. His life experience has shaped him into a highly-knowledgeable coach with a diverse skills set and his caring nature makes him a valuable member of the Bounce team.

Outside his coaching world, Chris loves to spend time with his family and practising to be the next Master Chef or Channel 7 Weather Reporter. 

Donna Wardlaw

Marketing & Comms Manager

Donna is the content creator here at Bounce Global. She’s the person responsible for the words you read and the images you see when you’re on our website, scrolling our social media pages, or flicking through our brochures and flyers. With an eye for detail and a passion for colour expression, Donna helps bring our content to life. 

Previously working in marketing and communications across the not-for-profit space and in government agencies, Donna has a diverse set of skills that make her a valuable member of the Bounce team. 

Outside of Bounce, Donna loves to be at home on her family farm, umpiring netball on Saturdays and volunteering with community groups. 

Annette Pollard

Customer Experience Designer

Annette (but you can call her Nettie!) is the tech wizard at Bounce Global. As our customer experience designer, she using technology to create an exceptional training experience for all our clients. Nettie is part of the furniture at Bounce, being with the company for over 15 years. 

Her skills and experience in website coding and design, course creation, and CRM and email management is second-to-none. There’s nothing she won’t attempt when it comes to improving our technological systems and processes.  If you ever need support or assistance with any of our programs – Nettie is your go-to person! 

And when she’s not creating here at Bounce, she’s creating at home – using her love of art and design to draw, sculpt, knit and sew! 

Amanda Hamill

Lead Trainer

Working as a Lead Trainer at Bounce Global, Amanda extends her coaching and training skills to help people feel well and find their way into employment. She is a highly motivated trainer and consultant with a solid track record of facilitating neuro-linguistic based personal development programs. She loves having a positive impact on people’s lives. 

With an exceptional unrestrained and consultative approach that successfully connects participants with potential employers, Amanda is energised and motivated to assist participants to work through their mental roadblocks and inhibitions.  

When she’s not travelling all over Australia delivering training, Amanda is home doing yoga with her staffy Lola May or out on the farm with her horses. 

Lisa Stone

Executive Assistant

As executive assistant, Lisa provides outstanding administrative support to the Bounce Global team. Her strengths in organisation and detail are highly valued at Bounce, as she keeps a handle on scheduling and supporting the delivery of our training programs and workshops, making sure our trainers have every thing they need.  

Lisa is passionately dedicated to self-care and loves to spend time with her family and her beautiful staffy Frankie. 

Linda Pierson


Linda is a highly skilled and well-regarded coach & trainer in the employment services sector. Her coaching, training, management and leadership experience includes seven years as a Bounce trainer and ten years in project & senior management roles with Australia Post and Major Change. Linda’s strengths as a coach come from her diverse lived-experiences and professional qualifications and training.

Her passion for helping people and unique skills have seen her deliver the Bounce Program within employment services across the country in face-to-face training rooms and online through virtual classrooms for many years. She is a dynamic change-agent, with a talent for leading people through change with positivity and courage. Linda’s ability to effortlessly and elegantly influence and motivate people to achieve peak performance makes her highly sort-after as a coach.   

She  is a member of the International Coaches Guild. She has several qualifications, including Certificate IV in Training and Assessment, NLP, Human Behaviour Profiling (EDISC), and Mental Health First Aid, and she also speaks fluent French.      

Amanda Simpson


Amanda’s first experience with Bounce was as a participant in a Bounce Program. She loved her experience so much, she decided she wanted to help others in the same way she had been helped. Working as a certified Bounce Trainer, Amanda delivers The Bounce Program across Victoria to providers, schools and not-for-profit organisations. Her passion and energy are infectious, and her relatability makes her an incredibly authentic trainer. 

Amanda loves to explore her spiritual side and believes deeply in the power of connection of the mind, body and soul. She loves to practise Reiki and charging her crystals to promote health, healing and hope. 

Our licenced trainers

Boris Banjanac

Pamela McConchie

Jesuit Community College

Leza Macksabo


Amanda Romano - McNamara


Rowan Todman


Wen-Ting Liu

Co-Creating Joys

Brittany Raposa

Volunteers of America

Nathaniel Feldman

Volunteers of America

Sarah Hoecker


JP Silva


Deb LaFavre


Taylor Fry


Roy Lucas

Senior Connection

Kendal Molina


Dudley Jennings

AMES Australia

Evete Dawood

AMES Australia

Lachlan Jackson

AMES Australia

Klara Khosho

AMES Australia

Vandana Mehra

AMES Australia

Sariah Rickel Davina Poulgrain

LIFT Social Enterprise

Kathleen Pineaha

LIFT Social Enterprise

Jeremiah Te Ariki Schaumkel

LIFT Social Enterprise

Acknowledging Country

Bounce Global respectfully acknowledges the Dja Dja Wurrung, Wadawurrung and Wurundjeri People of the Kulin Nation as the Traditional Custodians of the lands on which we operate our business.

We recognise their continued connection to land, water and community and pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. 

We express our gratitude in the sharing of this land, our sorrow for the personal, spiritual and cultural costs of that sharing and our hope that we may walk forward together in harmony and in the spirit of healing.

Ready to unlock your potential?