The Bounce Boost – July Edition

Your team is your greatest asset. Keeping them inspired, skilled, and committed is mission-critical.

Bounce Job Coach Certification delivers more than just professional development. It delivers proven financial return!

We’ve crunched the numbers and here’s what we’ve discovered…

Staff turnover is expensive

Replacing a single consultant could cost you around $23,100 (based on 33% of their salary). Our certification reduces attrition by 31%.

For every $1 you spend on training, you get $5.30 back. That’s an ROI of 430%, based on retention alone, resulting in:

✅ Reduced recruitment costs
✅ Higher staff engagement
✅ Stronger performance and consistency
✅ Long-term cultural impact

And while the numbers are impressive, the ripple effects are even bigger…

🌟 More clients placed into work
💡 Higher consultant confidence
💗 Better long-term outcomes for job seekers
🙏 Stronger team culture and morale

Unlock this value for your team

Let’s talk about how the Job Coach Certification can transform your frontline team and with our special Bounce Program™ online offer – what are you waiting for?

Staff retention. Is it us? Or them?

Our latest Bounce Blog explores the challenges of staff retention and how effective leadership plays a critical role in fostering positive workplace cultures.

Staff training. Is it worth the investment?

We all know that training is important, but how do you prove that it’s working?

When budgets are tight and teams are stretched, every dollar spent on training needs to deliver results. But here’s the secret: when you invest in the right kind of training, you’re not just building skills, you’re building loyalty, confidence, and long-term retention.

According to the Work Institute, a lack of career development opportunities is the number one reason employees leave their jobs. So, how do you measure the return on your training investment?

Here are a few ways to track the ROI of your learning programs:

Retention rates — Are people staying longer after completing training?

Engagement levels — Are participants more involved, motivated, and contributing?

Internal promotions — Are more people stepping into new roles?

Staff feedback — Are people saying, “That training changed how I show up”?

At Bounce, we know that when people feel seen, supported, and skilled, they stick around.

And that means better outcomes for your business and your culture.

Let’s explore how Bounce can help you make a measurable impact with your people and your bottom line.

Client Love

Maria spent time in New Zealand last week with the amazing team from LIFT Social Enterprise delivering a new program called ‘In Job Coach’.

LIFT has been licensing The Bounce Program for almost 10 years, and the results they have achieved are nothing short of incredible!

This expansion of training is going to give their trainers and mentors even more skills and knowledge to better support the young people of Hawkes Bay and Napier.

This quote from LIFT Director Tyson, gives us all the feels…

“𝘈𝘴 𝘐 𝘳𝘦𝘧𝘭𝘦𝘤𝘵 𝘰𝘯 𝘵𝘩𝘦 𝘱𝘢𝘴𝘵 𝘧𝘦𝘸 𝘥𝘢𝘺𝘴 𝘢𝘯𝘥 𝘵𝘩𝘦 𝘵𝘸𝘰 𝘱𝘪𝘤𝘵𝘶𝘳𝘦𝘴 𝘢𝘵𝘵𝘢𝘤𝘩𝘦𝘥, 𝘐 𝘸𝘢𝘯𝘵 𝘵𝘰 𝘵𝘢𝘬𝘦 𝘢 𝘮𝘰𝘮𝘦𝘯𝘵 𝘵𝘰 𝘩𝘰𝘯𝘰𝘶𝘳 𝘢𝘯𝘥 𝘵𝘩𝘢𝘯𝘬 𝘦𝘷𝘦𝘳𝘺 𝘴𝘪𝘯𝘨𝘭𝘦 𝘰𝘯𝘦 𝘰𝘧 𝘺𝘰𝘶 𝘸𝘩𝘰 𝘸𝘢𝘴 𝘱𝘢𝘳𝘵 𝘰𝘧 𝘴𝘰𝘮𝘦𝘵𝘩𝘪𝘯𝘨 𝘵𝘳𝘶𝘭𝘺 𝘴𝘱𝘦𝘤𝘪𝘢𝘭. 𝘞𝘩𝘢𝘵 𝘸𝘦 𝘦𝘹𝘱𝘦𝘳𝘪𝘦𝘯𝘤𝘦𝘥 𝘸𝘢𝘴𝘯’𝘵 𝘫𝘶𝘴𝘵 𝘢 𝘸𝘰𝘳𝘬𝘴𝘩𝘰𝘱 𝘪𝘵 𝘸𝘢𝘴 𝘢 𝘸𝘢̄𝘯𝘢𝘯𝘨𝘢 𝘰𝘧 𝘵𝘳𝘢𝘯𝘴𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯. 𝘓𝘪𝘷𝘦𝘴 𝘸𝘦𝘳𝘦 𝘴𝘵𝘪𝘳𝘳𝘦𝘥, 𝘷𝘪𝘴𝘪𝘰𝘯𝘴 𝘢𝘸𝘢𝘬𝘦𝘯𝘦𝘥, 𝘢𝘯𝘥 𝘴𝘦𝘦𝘥𝘴 𝘰𝘧 𝘤𝘩𝘢𝘯𝘨𝘦 𝘸𝘦𝘳𝘦 𝘴𝘰𝘸𝘯 𝘵𝘩𝘢𝘵 𝘸𝘪𝘭𝘭 𝘣𝘦𝘢𝘳 𝘧𝘳𝘶𝘪𝘵 𝘧𝘰𝘳 𝘺𝘦𝘢𝘳𝘴 𝘵𝘰 𝘤𝘰𝘮𝘦.

𝘔𝘢𝘳𝘪𝘢, 𝘺𝘰𝘶 𝘥𝘪𝘥𝘯’𝘵 𝘫𝘶𝘴𝘵 𝘧𝘢𝘤𝘪𝘭𝘪𝘵𝘢𝘵𝘦 𝘵𝘩𝘪𝘴 𝘸𝘢̄𝘯𝘢𝘯𝘨𝘢 𝘰𝘧 𝘵𝘳𝘢𝘯𝘴𝘧𝘰𝘳𝘮𝘢𝘵𝘪𝘰𝘯, 𝘺𝘰𝘶 𝘸𝘰𝘷𝘦 𝘵𝘰𝘨𝘦𝘵𝘩𝘦𝘳 𝘱𝘦𝘰𝘱𝘭𝘦, 𝘸𝘪𝘴𝘥𝘰𝘮, 𝘵𝘳𝘶𝘵𝘩, 𝘢𝘳𝘰𝘩𝘢, 𝘢𝘯𝘥 𝘤𝘩𝘢𝘭𝘭𝘦𝘯𝘨𝘦 𝘸𝘪𝘵𝘩 𝘢 𝘱𝘳𝘦𝘴𝘦𝘯𝘤𝘦 𝘵𝘩𝘢𝘵 𝘴𝘩𝘪𝘧𝘵𝘦𝘥 𝘵𝘩𝘦 𝘢𝘵𝘮𝘰𝘴𝘱𝘩𝘦𝘳𝘦. 𝘠𝘰𝘶 𝘭𝘦𝘥 𝘸𝘪𝘵𝘩 𝘣𝘰𝘵𝘩 𝘧𝘪𝘳𝘦 𝘢𝘯𝘥 𝘨𝘳𝘢𝘤𝘦 𝘢𝘯𝘥 𝘭𝘦𝘧𝘵 𝘢 𝘥𝘦𝘦𝘱 𝘪𝘮𝘱𝘳𝘪𝘯𝘵 𝘰𝘯 𝘢𝘭𝘭 𝘰𝘧 𝘶𝘴: 𝘢 𝘴𝘵𝘢𝘯𝘥𝘢𝘳𝘥 𝘰𝘧 𝘦𝘹𝘤𝘦𝘭𝘭𝘦𝘯𝘤𝘦 𝘸𝘳𝘢𝘱𝘱𝘦𝘥 𝘪𝘯 𝘤𝘰𝘮𝘱𝘢𝘴𝘴𝘪𝘰𝘯, 𝘢𝘯𝘥 𝘢 𝘸𝘢𝘺 𝘰𝘧 𝘩𝘰𝘭𝘥𝘪𝘯𝘨 𝘴𝘱𝘢𝘤𝘦 𝘵𝘩𝘢𝘵 𝘭𝘪𝘧𝘵𝘴 𝘦𝘷𝘦𝘳𝘺𝘰𝘯𝘦 𝘩𝘪𝘨𝘩𝘦𝘳. 𝘞𝘦 𝘸𝘢𝘭𝘬 𝘢𝘸𝘢𝘺 𝘤𝘩𝘢𝘯𝘨𝘦𝘥 𝘢𝘯𝘥 𝘪𝘯𝘴𝘱𝘪𝘳𝘦𝘥 𝘣𝘦𝘤𝘢𝘶𝘴𝘦 𝘰𝘧 𝘺𝘰𝘶.”

Maria with the team from LIFT Social Enterprise in New Zealand.

Stay calm amongst the chaos!

How do we provide effective support when a client is angry or aggressive?

Most often, challenging behaviours are your client’s way of communicating something important to you, but they might be struggling to pinpoint exactly what is going on.

That’s why we’ve created a BRAND-NEW course!

Managing Challenging and Aggressive Behaviours is our latest offering inside the Bounce Academy.

It’s a short online course, full of expert tips and tools to help you feel calm amongst the chaos.

And priced at just $150 + GST, it’s the perfect add-on to your skill set!

I’ve been spending a lot of time with leaders lately, and there’s one thing I keep hearing “I want to support my team better, but I’m so short on time.”

I get it. Leadership can feel relentless. But here’s one small habit that’s creating big shifts for the leaders I work with, and it only takes 10 minutes a week.

The “Wellbeing Wins” Check-in is a simple, three-question conversation that you can build into your weekly 1:1s or team huddles. It creates connection, shows care, and strengthens engagement — all the stuff that actually keeps people in your business.

Here’s the structure:

1️⃣ What’s working well for you right now?
Start with strengths. Let them share a small win or something they’re proud of.

2️⃣ What’s been a challenge this week?
This invites honesty. It helps surface issues early and reminds your team they don’t have to carry things alone.

3️⃣ What support would help you grow right now?
This is the gold. When someone sees you’re invested in their development, they’re far more likely to invest back into the team.

This creates a ripple effect, leading to stronger relationships, increased trust, and improved retention. And the best part? It’s not another task on the to-do list. It’s a mindset shift: from managing performance to coaching for connection.

Try it this week and let me know how it goes.