The Bounce Boost – May Edition

At our annual team retreat last month, Maria and Kelly made a call that shocked and excited us!

They decided to give away The Bounce Program^TM Online. Yep, that’s right.

They said, “Let’s make it FREE and give UNLIMITED access to clients!”

And now Nettie and Donna are flat out getting it ready for providers to access!

Here’s how it’s going to work:

Simply enrol a group (minimum 10 participants) in our Job Coach Certification course.
We’ll grant access to The Bounce Program^TM Online for each job coach who fully completes the JCC course.
Enjoy free and unlimited access for your clients.

This revolutionary addition equips your frontline teams with powerful coaching and training, and includes a proven, ready-to-use resource to support your clients.

The Bounce Program^TM is our evidence-based online wellbeing & work-readiness program.

That means every client you support can benefit from the same transformative tools used by thousands across Australia and beyond.

So, when will it be ready?

Right now!

Make a group booking today by contacting Kelly or Chris and get some professional development locked in before the end of the financial year.

Employment services work best when people are put first.

Kelly unpacks ‘meaningful engagement’ in the latest #BounceBlog and how it needs to be the cornerstone of every provider’s approach to working with their clients.

This is particularly relevant as we see the rise of AI and technology to streamline tasks and activities – AI can do the work. Humans make it matter!

What is RAES?

Another new acronym has landed in the sector!

Remote Australia Employment Services (RAES) is the new program announced by the Australian Government, replacing the Community Development Program (CDP) from 1 November 2025.

RAES represents a major shift – moving away from compliance-driven models towards a strength-based, participant-focused approach. It will support people in remote communities to build skills, contribute meaningfully, and access sustainable employment opportunities.

And this can only be achieved through providers who engage meaningfully with their clients.

Meaningful engagement starts with confident, connected frontline staff and leaders who are empowered to build relationships, foster community connections, and activate hope.

RAES is not just a new program — it’s a new way of working in remote communities.

It’s about building skills, strengthening communities, and creating hope-driven pathways to employment.

If you work in remote communities, we’d love to work with you to build meaningful engagement between your frontline teams and your clients.

Stay calm amongst the chaos!

How do we provide effective support when a client is angry or aggressive?

Most often, challenging behaviours are your client’s way of communicating something important to you, but they might be struggling to pinpoint exactly what is going on.

That’s why we’ve created a BRAND-NEW course!

Managing Challenging and Aggressive Behaviours is our latest offering inside the Bounce Academy.

It’s a short online course, full of expert tips and tools to help you feel calm amongst the chaos.

And priced at just $150 + GST, it’s the perfect add-on to your skill set!

Are you wondering how I’m progressing with Building Resilient Pathways?

I set myself an ambitious goal last year – to write a book for the employment services sector and launch it by the middle of 2025.

Am I on track? I sure am! In fact, I’m ahead of schedule, and the process has really energised me. Putting all the strategies I know into action about flow cycles, dopamine tracking, and intrinsic motivation is the secret sauce!

Chapter 3 was a real ‘ah-ha’ moment for me, and I felt like “I’m onto something here!”. This chapter focuses on what I think are the most critical skills for any job coach to build – The Three E’s – emotion, empathy and energy.

Having a deep level of awareness of these three things is essential. Your day can be won or lost on how you manage your emotions, your level of empathy and most importantly, your energy stores.

If low energy, empathy fatigue and unpredictable emotions are part of your daily life, I know this is going to help! But until the book is released, here’s a brilliant little GIF – the Box Breathing technique is one of my absolute favourites.

Simple, but oh-so-effective! Give it a go right now…