The Bounce Boost – September Edition

The cost of replacing a single frontline staff member is more than a budget line item. It’s a ripple effect that impacts clients, caseload continuity, employer relationships, and performance metrics.

Research shows that replacing an employee can cost anywhere from 30% to 150% of their annual salary, with some organisations reporting figures between $23,000 and $60,000 per staff member, depending on the role.

And too often, new staff are thrown in the deep end with a login, a caseload, and a wish for good luck. But if you’re serious about performance, retention, and culture, onboarding isn’t optional.

Onboarding is your first opportunity to shape how someone shows up, connects, and contributes:

A strong onboarding experience sets the tone for everything that follows:

Greater role clarity
Stronger confidence from day one
Faster engagement and productivity
Lower burnout and turnover

And it doesn’t stop there.

Pair it with ongoing professional development, and you’re building capability, mindset, and momentum.

Keep scrolling to learn more…

If your onboarding is a checklist, you’ve already lost

Onboarding isn’t a tick-box exercise. You need to set your new staff up for success from day 1.

Take a read of Maria’s latest blog and make sure your onboarding program hits the mark.

Exploring options for disability support and employment

Two weeks ago, I headed to Adelaide for the AUSTRALIA VERSUS SPAIN – Employment and Disability National Forum hosted by Community Bridging Services (CBS) Inc.

Bringing providers together to collaborate and share was so powerful, and something that should be done more often. I was deeply moved by the real stories and the insights from NDIS participant Zac Colton.

Hearing how Spain supports people with disability from Fundación Prodis was thought-provoking. We have a long way to go, but with the passion, determination, and hope held by everyone in the room on Friday, as well as the broader sector, I believe we are on the right path. With IEA set to roll out in the coming months, we have an opportunity to shape the experiences for frontline workers, managers and leaders.

We can work together to set your teams up for success.

Thanks, Freddie and the team, for putting on a great event!

Client Love

Since December last year, Maria has been working with the Mas National leadership team through the Leadership Accelerator program.

MAS National CEO Ruth Hundertmark has this to say about their most recent August workshop with Maria…

“This has been far more than a training exercise; it’s been a journey of self-discovery, accountability, and practical application that is already delivering measurable results. Our leaders are growing in confidence, capability, and clarity, which directly strengthens our ability to support our clients and communities across Australia.

At Mas National, we know leadership is the lever that drives change. Investing in our people means we can create even greater impact for those we serve. When leaders grow, entire organisations shift.”

Maria delivering Leadership Accelerator with MAS National leadership team.

Job Coach Certification

PUBLIC GROUP PROGRAM

October 2nd 2025

Head to our website and book your seats today!

Prepare2Coach

START ANYTIME!

1 hour of training to get your new staff coaching quickly!

I did it!

I’ve completed my latest book, Building Resilient Pathways! It’s with the publisher right now, and I’m hopeful it will become the PERFECT Christmas gift to you all. So what can you expect?

This isn’t a book about employment outcomes. It’s a book about human outcomes.

Building Resilient Pathways is a groundbreaking new guide for job coaches, employment consultants, and human service professionals who want to do more than just tick the boxes – they want to change lives. Through powerful storytelling, practical coaching tools, and real-world insight, this book explores how trust, resilience, and self-awareness are the missing links to lasting client impact and coach wellbeing.

Whether you’re supporting long-term unemployed clients, people with disabilities, culturally diverse communities, or young job seekers, this book provides you with the mindset and methods to show up better for them and for yourself.

If you want to be first on the list to get a copy, sign up for pre-sale today.